Our Mission
It is our mission to reduce risk in your venue, so you can run your business with confidence.
When you entrust your security to The Pub Door Company, you can have absolute confidence your door supervisors and venue concierge will deliver a great guest experience for your customers.
Our service is based on hospitality and service excellence, in concert with outstanding customer service, reducing risk and improving safety. This modern approach allows us to break free from outdated and archaic stereotypes of ‘bouncers’. Instead, our door supervisors become ambassadors of your venue and our business.
Integrating seamlessly with your team, our door supervisors work collaboratively with your managers, supervisors and bar staff to deliver a fluid guest experience and service excellence.
We discreetly monitor the dynamics of your venue, responding quickly, sensitively and decisively to issues or disturbances, but remaining professional, proportionate and without creating an overbearing security presence.
To demonstrate and evidence good service, our door supervisors keep detailed and accurate records of routine checks, incidents, occupancy and relevant trends. This valuable management information can help you identify opportunities, understand your customers better while evidencing compliance and responsible management to the licensing authorities, police and wider stakeholders.
If you would like to find out more about how we can help you improve your venue security, call us on 03332 420 620.
Setting ourselves apart from our peers.
The Pub Door Company stands out from its peers for many reasons, and its forward-thinking and unmatched investment in innovation, technology and strategic resources completely transform how we can safeguard your venue, protect your licence and enhance your reputation.
Body Worn Video
Our door supervisors often deploy with body-worn video cameras, transforming how we deliver our frontline services, reducing hostility and improving accountability.
SmartTag® Initiative
Following the success of the SmartTag® initiative with South Yorkshire Police, The Pub Door Company are the first company to use SmartTag® in the South East.
Detection Dogs
To support our clients in enforcing a zero-tolerance approach to drugs, we deploy trained drugs detection dogs to deter, detect and intercept those responsible.